An experienced executive, entrepreneur, journalist, author, and researcher, John R. Brandt is the founder and CEO of The MPI Group, a global management research firm, and the former editor-in-chief and publisher of both Chief Executive and IndustryWeek magazines. His new book — "Nincompoopery: Why Your Customers Hate You — and How to Fix It" (HarperCollins, 2019) — is based on groundbreaking research into leadership and performance excellence across more than fifty thousand organizations. Brandt has earned more than twenty editorial awards for excellence, and also led more than three hundred advisory, marketing, research, and data engagements for clients, including Ernst & Young, Deloitte, Grant Thornton, Infor, the Italian Trade Commission, Microsoft, Performance Solutions by Milliken, SAP, and many others. Brandt also maintains a busy lecture schedule, speaking worldwide on how organizations, industries, and communities can avoid nincompoopery and despair by adapting themselves to the realities of new markets, new corporate structures, and new customer expectations.
Participants of this webinar will get insights on:
- Driving productivity
- Speeding access to information/insights
- Optimizing knowledge management, sharing, and reuse
- Improving regulatory compliance
- Boosting supplier performances
- And much more!