People-centric leadership 101

When:  Jun 20, 2019 from 8:00 AM to 4:30 PM (CT)
Developing a passionate, engaged workforce is the recipe for a thriving, successful business.

Accomplishing this requires a foundation of strong communication skills, critical listening capabilities and a robust process for converting people’s ideas into continuous improvement action. The PCL 101 course was designed by AME to provide organizations with a comprehensive overview of people-centric leadership and the behaviors required to build a culture where every day, everyone is fulfilled by pursuing excellence and everybody flourishes. If you’re interested in improving leadership behaviors and increasing engagement, the AME PCL 101 Course is for you.


Marc Kuzik is the continuous improvement manager for Argus Machine. Kuzik recently brought 14 of his teammembers to attend the PCL 101 workshop in Edmonton. "I believe the content within the people-centric leadership (workshop) is that keystone that has been our missing link—a link if you will—between the lean tools and our lean thinking or lean management. This is really, I think, a great opportunity to give our employees the ability to have good conversations. The content in this course changed the conversation that we’re having between colleagues and team members. It started even during the break time at the 101. I think it gives us tools we’ve never been taught and how to ask good clear questions and start to listen to those answers. That, to me, is changing the conversation and allows us to achieve enterprise excellence.” 

Ron Harper, AME board past chairman and president of Cogent Power, has been formally working with people-centric leadership for more than 10 years. “You need to engage the whole person. So, if you take a look at you, me and anybody else that is working in an organization or company that has a responsibility—we all have different roles in our lives—and that role could be as a parent or a hockey coach. It could be a volunteer in a hospital. We all carry different roles and to be dealing with the whole person in a leadership capacity is about not just looking at the employee part of that person in terms of the way you engage with them, you actually are engaging with the whole person in all the roles of their life.” 


8:00 a.m.   -   8:15 a.m.  Welcome & networking
8:15 a.m.   -   9:00 a.m.  Introductions
9:00 a.m.   - 10:00 a.m.  Defining people-centric leadership and organizational impact
10:00 a.m. - 10:15 a.m.  Break
10:15 a.m. - 12:00 p.m.  Leadership behaviors, self-reflection and building relationships
12:00 p.m. - 12:30 p.m.  Lunch
12:30 p.m. -   2:00 p.m.  Leadership behaviors, communication/listening, celebration and recognition
2:00 p.m.   -   2:15 p.m.  Break
2:15 p.m.   -   3:15 p.m.  Leadership behaviors that support the growth and development of people
3:15 p.m.   -   4:00 p.m.  Goal setting, feedback and alignment in a people-centric culture
4:00 p.m.    -  4:30 p.m.  Call to action & summary
4:30 p.m.                         Wrap-up


Ryan Mecham

Ryan Mecham is the director of consortia for AME. Before coming to AME over a year ago to create lean learning networks around the country, he was the chief operating officer of Powerblanket, a manufacturing company in Salt Lake. Powerblanket was recognized with an AME Excellence Award in 2017 and the Utah Manufacturer of the Year award in 2015 from the Utah Manufacturers Association. He holds a Bachelor of Arts and a Master of Public Administration from the University of Utah.

  • The value and benefits of building a people-centric culture.
  • The underlying thinking which is critical to drive people-centric behavior.
  • Key leadership behaviors necessary to build a people-centric culture, including honest and persistent self-reflection, reflective listening and effective communication, building relationships, coaching for development of people, celebration and recognition.
  • The link between building a people-centric culture and the lean/CI tools.
  • Vision, goal setting, feedback and alignment in a people-centric culture.
  • Earn self-development hours toward lean certification or re-certification.
  • Passionate and willing leaders who understand the importance of "respect for people" to the long term success of any organization.
  • Anyone in a leadership role – from supervisors to CEOs.
  • Leaders who recognize un-resolved conflict in their organizations and need a method for addressing it.
  • Leaders who want to increase engagement among their teams and their organizations overall.


Association for Manufacturing Excellence (AME)
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Suite 225
Rolling Meadows, IL 60008