People-centric lean at Vitamix

When:  Sep 12, 2019 from 8:45 AM to 4:00 PM (ET)
Tapping into the talent of your workforce is more important than ever and is a requirement for staying competitive. How do you position lean leadership to leverage the hidden talents of your workforce? Are your leadership behaviors developing the capabilities of your workforce? Do your leaders form the relationships necessary to implement and drive change?

The people-centric leadership model is a primary tool for developing leadership talent. Connecting with associates has been proven to improve productivity and reduce turnover. In this era of labor shortages, finding, cultivating, and retaining associates is imperative to your lean program.

In this workshop, participants will learn the basics of people-centric leadership and then see the application firsthand at Vitamix. They will also learn about implementation wins and hurdles experienced by those who are living people-centric lean.



The Vitamix family of companies is privately held and family-owned and -operated. Founded in 1921, Vitamix manufactures high-performance blending equipment for home and commercial use. Millions of consumers around the world use Vitamix products to help achieve their personal health and culinary goals. The company’s commercial customer list reads like a “Who’s Who” of major restaurant chains, and gourmet chefs say their Vitamix machines are as important to them as their knives. The company developed the first true commercial blender in the early 1990s, which ignited the smoothie movement, and has been named the Best in Class Overall beverage blender for nine consecutive years by readers of Foodservice Equipment & Supplies magazine. Vitamix continues to win awards for its products, culture, and user experience, and is found in more than 130 countries. The company is headquartered in Olmsted Township, Ohio, near Cleveland. For more information, visit:


8:45 a.m. - 9:00 a.m.  Meet and greet
9:00 a.m, - 12:00 p.m. People-centric lean overview       
12:00 p.m. - 12:30 p.m. Lunch
12:30 p.m. - 1:00 p.m. Overview of people-centric leadership at Vitamix          
1:00 p.m. - 4:00 p.m. Plant tour with emphasis on people-centric leadership 


Richard D. Wiltse

Richard Wiltse is a Master Black Belt for Tremco Incorporated, a leading manufacturer of Sealants and Waterproofing technologies. During his 12 year tenure at Tremco Richard was instrumental in developing a Lean Six Sigma program that spans 7 different factories / sites and has accounted for several million dollars in savings. A teacher, instructor, coach, and occasional conference speaker, Richard has presented on various topics ranging from DOE to Value Stream Mapping. As the founder and facilitator of the AME Cleveland Lean Consortia, Richard is currently developing new benchmarking methods and standards in an effort to enhance the Lean programs of all Consortia members. Richard is a certified MBB from The Ohio State University and received his MBA from Shenandoah University and a BS from Illinois State University.


Eric DiMalanta
Sr. Manager, Vitamix Lean Enterprise
Vita-Mix Corporation

Eric DiMalanta is the chief designer of Vitamix Lean Enterprise, the company-wide strategic initiative focused on improving the flow of customer value by tapping into the energy and hidden potential of its people. He has spent the last 12 years building lean cultures in areas such as operations, new product development, customer service, safety, and information technology across different organizations. Eric has had the pleasure of educating over 1200 people through various lean and six sigma workshops. He developed a solid technical background working several years as a process development engineer in the label converting, oil additive, and lighting industries. As an Ohio native, he earned a chemical engineering bachelor’s degree from the University of Akron and an engineering master’s degree from Case Western University.


In this workshop, participants will:

  • Learn how the principles of people-centric leadership are applied and executed
  • Understand how leadership behaviors affect the ability to form critical relationships required to sustain high performance from associates
  • Gain a better understanding of how coaching relates to developing associate capabilities
  • Understand the people-centric approach and how this drives results from members of the team
  • See how the application of people-centric leadership has driven productivity and improved workforce communication
  • Senior managers
  • Directors
  • Managers
  • Supervisors
  • Continuous improvement associates
  • Engineers


23221 Morgan Court
Strongsville, OH 44149